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Information: +34 972 136 057
Commercial Attention: +34 932 041 041
Ski School - Alta Vall del Ter: +34 619 205 565
Ski School - Guies Nordsud: +34 636 121 505

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FAQs

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  • 1. Location of the resort and how to get here

    Vallter 2000 is located close to the village of Setcases, in the Ripollès region of Catalonia.

     

    Detailed information on how to get here by car and public transport, as well as maps of the area and more specific location information, are included in the 'Location' section of this website.

  • 2. What are the opening hours of the ski resort and customer service offices?

    The Vallter2000 ski resort opens the ski lifts to the public at 09.00 h and closes them at 16.45 h. The ticket office is open from 09.00h to 16.00h, and the ski resort, head offices and customer service offices are open from 09.00 h to 17.00 h. The resort opening hours can be consulted in the ‘Opening hours’ section of this website.

  • 3. Conditions of use for the season ski pass

    See all the information in the ‘Purchase and delivery conditions for season ski passes’ section of this website.

  • 4. Where are the head offices?

    Vallter 2000’s Head Office is located in the building at the foot of the piste, at the resort’s 2000 m elevation.

  • 5. Can I get to the resort on public transport?

    Vallter 2000 runs a Ski Bus (TEISA buses) on Saturdays and Sundays. Detailed information can be found in the ‘Transport to the slopes’ section of this website.

  • 6. Where can I buy my Vallter 2000 ski pass?

    You can buy your Vallter 2000 ski pass in-person from the ticket office at the foot of the piste. You can also purchase online through this website and then collect your pass from the resort's express ticket office. If you have a rechargeable PiriNeu365 card you do not need to collect your pass from the ticket office: just buy online and hit the slopes!

  • 7. Is there a ski pass for beginners?

    No, being a small resort there is no exclusive ski pass for beginners that only provides access to the nursery slopes. However, the day pass price is very reasonable. You can ski the whole resort for just € 28 for adults and € 21 for children.

  • 8. Conditions of use and regulations applicable to Vallter 2000 day or multi-day ski passes.

    See detailed information in the ‘General conditions of use for day or multi-day passes’ section of this website.

  • 9. From what time is the afternoon ski pass valid?

    The afternoon ski pass can be used from 13.00 h onwards. It costs € 21 for adults and € 16 for children.

  • 10. Where can I purchase and collect my season ski pass?

    You can purchase the season pass preferably via the Vallter online shop or at the resort offices. Season passes must be collected from the building at the foot of the piste. For more information about the season pass, please contact: rcolom@vallter2000.cat

  • 11. Does the season ski pass give me access to the summer activities?

    A valid Vallter 2000 season ski pass entitles you to enjoy a free trip on the Jordi Pujol panoramic chairlift to Marmotes (2,535 m) during the summer season.

  • 12. What should I do if I have an accident on the slopes?

    If you witness an accident, you should mark the place where the accident took place by arranging skis in the snow in the shape of a cross. You should then notify the piste service at the nearest lift. If you have an accident yourself, it is important to try and protect yourself and keep warm. See safety tips for more information.

  • 13. What does the ski accident insurance cover?

    The resort’s medical centre is private, so any service must be paid for. When you purchase your ski pass, you have the option to buy day insurance for € 3. In the event of an accident, this will cover rescue from the slopes, care at the medical centre and transport to hospital if required. You can consult details of the coverage included in the insurance sold at the resort ticket office at https://www.turismefgc.cat/es/poliza-seguro-accidentes-esqui/

  • 14. Where are the beginner slopes located?

    The beginners’ area at Vallter 2000 is located primarily in the Morens plain (Pla de Morens) area of the resort. Consult the piste map for more information.

  • 15. Which areas of the resort are best for families?

    The Vallter 2000 resort has slopes of varying levels of difficulty to suit all types of skiers. The Sledging Park and the Esquirol mini-club for the little ones are located close to the offices, service area and the first ski lifts. This is also where the green slopes are, making it perfect for family skiing.

  • 16. Is it compulsory to wear a helmet on the slopes?

    While not compulsory, wearing a helmet is highly recommended for adults and especially children. It significantly reduces the possibility of suffering a serious head injury as a result of an accident whilst practising winter sports.

  • 17. Where can I find information about all the available activities, the snow forecast, weather and piste map?

    To keep up to date with all the resort’s information, you can download the Vallter2000 APP or consult the website: www.vallter2000.cat

  • 18. What activities are there for families with young children?

    The best activities for families with young children are those organised by the Esquirol mini-club and the sledging slope in the Sledging Park. You can use the filter on this website's activities page to find the most suitable activities for your family.

     

    You can find detailed information about the mini-club at https://www.vallter2000.cat/en/winter/services/kids-leisure-area-esquirol/

  • 19. How do the new automatic check-in and ski pass collection systems work?
  • 20. Can I park my motorhome at Vallter 2000?

    Yes, there is a motorhome parking area in the lower car park at 1,900 m (P6). A chairlift links the car park to the ski station between 8.30 h and 9.30 h.

  • 21. If we have to park in the lower car parks, how do we get to the pistes?

    If you have your own ski or snowboard equipment, the chairlift will take you straight to the piste. Otherwise, you can use the shuttle bus that runs between car parks and the resort base. The bus costs € 2 return and will be refunded if you purchase a ski pass.

  • 22. What parking facilities are available at the resort?

    Vallter has six car parks with space for around 950 vehicles. We also offer monthly or full-season parking spaces.

  • 23. Do I have to book ski lessons in advance?

    Yes. Please contact the ski schools to reserve a lesson. Vallter 2000 has two ski schools. You can find more information at: https://www.vallter2000.cat/en/winter/services/ski-and-snowboard-schools/

  • 24. Who should I contact if I what to book a snowshoe or guided ski mountaineering trip?

    These activities are organised by external operators. Please contact them directly. You can find all the necessary information in the ‘snowshoes’ section of this website.

  • 25. Where is the ski rental shop?

    The ski rental shop is located at the resort base, next to parking 1.

  • 26. Can you hire snowshoes and sledges at the resort?

    Yes, snowshoes can be hired at the ski rental shop. Sledges can be rented from the sports shop located next to the ticket offices.

  • 27. Can you rent ski mountaineering equipment?

    You can rent ski mountaineering equipment if you hire a mountain guide.

  • 28. Do you have to reserve rental equipment in advance?

    No, you can rent your equipment on the day.

  • 29. Is the sledging slope open every day?

    The Sledging Park is only open on weekends and bank holidays.

  • 30. Does entry to the Sledging Park include a sledge?

    No. The entry ticket to the Sledging Park includes access to the area, use of the conveyor belt lifts for 2 - 4 hours and accident insurance.

  • 31. Does the ski pass include access to the Sledging Park?

    No, the two activities are separate.

  • 32. Are there lockers to store personal items?

    Yes, lockers that work with a € 2 coin can be found in the washrooms.

  • 33. Is there anywhere I can leave my skis to use the following day?

    Yes, the ski station has overnight ski lockers that fit two sets of ski equipment for 10 € per night.

  • 34. Is there any accommodation at the foot of the slopes?

    No, there is no accommodation in the ski resort itself. The closest accommodation is in Setcases or the Vall de Camprodon. Hostal Pastuira is located 100 m from the chairlift at 1,900 m. For more information see: https://www.valldecamprodon.org

  • 35. Where can I collect ski passes purchased online?

    The priority queue for online passes is at express ticket office 4. But you can collect them from any of the ticket offices, including the one at 1,900 m. They can also be collected from the machines in car par 1, next to the equipment rental shop.

  • 36. Are there any offers for family ski passes?

    Yes, you can buy a discounted 1 or 2-day family pack for 1 or 2 adults and 1, 2 or 3 children. There must be at least 3 passes purchased through the pack.

  • 37. Are there any discounts for large families/single-parents?

    Yes. The official card issued by the Generalitat de Catalunya confirming your status as a member of a large or single-parent family must be shown when purchasing your pass.

    Discounts apply per family member and ski pass, and you don’t have to purchase passes for the entire family to benefit from the individual discount. A 10% non-accumulative discount will be applied to each family member.

  • 38. Where can I find information about piste conditions?

    By checking the ‘snow report’ on our website or our Twitter feed.

  • 39. Is there a childminding service available?

    Yes. Vallter offers a mini-club service where children aged 3 to 8 can enjoy activities in an enclosed area while their parents ski. The mini club does not provide ski lessons. Please check the opening hours of the MiniClub in advance.

  • 40. Are there any discounts for students?

    Yes. You must confirm your status as a student by showing a valid student ID card. The discount applies individually from the first ski pass purchased. A 10% non-accumulative discount will be applied to each family member. Groups of 4 or more students can buy the student pack. The required student ID cards (university, higher education, etc.) must be presented on purchase. Maximum age 29 years. The price per person and day is € 22,50.

  • 41. What is the rechargeable PiriNeu365 card and how can I buy it?
  • 42. What Covid-safe measures has Vallter 2000 put in place?

    Please click on the following link for information about all our Covid-19 safety measures: https://www.turismefgc.cat/en/measures-covid-19/

  • 43. I’m interested in working at Vallter 2000. How can I access the available jobs?

    Any job opportunities at Vallter 2000 are published in the "Work at FGC" section of the FGC corporate website. If there are no positions vacant, you can send us your CV and tell us about your profile and experience. Should any positions matching your profile become available, we’ll get in touch with you.

  • 44. Online purchase conditions

    Check the online purchase conditions here.

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