21. General conditions applicable to reservations
CONDITIONS APPLICABLE TO RESERVATIONS AND PURCHASES VIA ELECTRONIC COMMERCE ON THE FGC ONLINE SHOPS
FGC group Booking Offices
Pça de la estación, s / n
17534 Ribes de Freser
Tf: 932 041 041
Mail: reserves@turismefgc.cat
General Booking and Cancellation Terms
The fact of acquiring - or taking part - of a reservation through the websites of the FGC group implies the express acceptance by the consumer of each and every one of the General Conditions, which are considered automatically incorporated to the contract without its individual written transcript being necessary.
1. Formalization of reservations and / or budget requests:
Reservations and / or budget requests can be made through the web or by phone at 932 041 041 or by email at reservations@turismefgc.cat.
2. Method of payment:
No booking is not considered confirmed until it is paid 100% before entry to external accommodation and 40% by way of advance payment at the accommodation of Hotel Port Ainé 2000, hostel Les Estades and Hotel Vall de Núria. It can be done by credit card or bank transfer to the account IBAN ES40 2100 5000 5002 0004 4647. The rest of the payment will be made at the start.
3. Delivery of documentation and Reception Service:
The documentation that accredits the purchase is the email of confirmation of purchase and the bonds, as long as the payment of 100% of the total amount of reserved services has been made previously (40% in the accommodation of the Hotel Port Ainé 2000, Hostel Las Estades and Hotel Vall de Núria). Otherwise, the reservation is canceled and the conditions established in the section regarding annulments will apply.
It is mandatory to deliver the confirmation email / bonus upon arrival at the accommodation or the first service you have hired.
4. Reimbursement:
The client can give up the services contracted with the right to reimbursement of the payments made taking into account the conditions established in the section regarding the annulments. No refund will be made for contracted services that the client voluntarily did not use.
5. Benefits included in the prices:
As a general rule, a strict literal criterion must be followed. Therefore, everything not specifically detailed as included in the confirmation email will be included - a good reservation sent to the client. The prices of the FGC group websites include VAT. It does not include any type of insurance, nor drinks in any type of regime included in the price, nor the Tourist Tax of the accommodations, which are settled at the check in of any accommodation establishment.
6. Cancellations:
6.1. At all times, the client can give up the services requested or contracted with the right to repay the amounts that he has paid, whether it is the total price or the deposit previously provided.
If the client cancels the reservation of accommodation, the percentage of the total price detailed below must be paid in the form of penalty:
- Between 15 and 10 days 5%
- Between 10 and 3 days, 15%
- Within 48 hours before 25% The non-presentation, without having informed the cancellation, will mean the total loss of the advance amount.
If the customer cancels the reservation of services or activities per day, the percentage of the total price detailed below must be paid as penalty:
- Cancellation within the previous 48 hours or non-presentation without having notified the cancellation, is 100% of the reservation
7. Responsibilities:
FGC must respond to the consumer for its obligations to comply with the different services of the programs contracted through our website. When defects are attributable to the consumer, to the sales agency or to the establishment, the responsibility described in the previous paragraph is not appropriate. FGC reserves the right to modify or suspend scheduled activities if for security reasons, according to the FGC criteria, it is necessary or if for any other reason it is not possible to carry it out. In the event that the consumer considers in situ the non-execution or the bad execution of contracted services integrated in the stay, he must immediately notify the provider of said services and, within 48 hours of business, FGC, for such that the appropriate measures are taken. The non-communication to FGC implies that it is the consumer who must prove non-compliance with the execution of the contract before the Organization or the General Directorate of Tourism and / or pertinent court, since after this period FGC would be It is impossible to verify the veracity of the allegation, as well as the achievement of a satisfactory solution for all the parties involved.
8. Special conditions for children:
Due to the diversity of treatment applicable to children, depending on age, type of establishment, type of service, dates of stay, it is recommended to check the conditions of each establishment and service.
10. Acceptance of the conditions:
Acquiring one of our programs implies the acceptance by the consumer of these General Conditions.
11. Company
The organizing and commercializing company of trips and tourist packages is RAILWAYS OF THE GENERALITAT OF CATALUNYA, with Tax Identification Number Q0801576J and with tax address at Cardinal Sentmenat 4, 08017 Barcelona acting as a Travel Agency GCMD - 0000288
12. Protection of personal data
In accordance with the provisions of the "Organic Law 15/1999 on the protection of personal data", the client / holder is informed and authorizes the "registration and processing of their personal data" in automated files that are the responsibility of FGC .
The owner may freely exercise the rights of opposition, access, rectification and cancellation of their data and revoke their authorization in accordance with the legally established procedure. These rights may be exercised by writing to the department responsible for the automated file: FERROCARILS DE LA GENERALITAT DE CATALUNYA, ref. LOPD c / CardEnal Sentmenat 4, 08017 - Barcelona or in the telephone number: 93 366 30 00 indicating "Attention to Personal Data"
